Terms & Conditions

We run different sales and promotions all throughout the year. If there are specific conditions  to a specific sale or promotion/giveaway, we will list these conditions separately. All minimum spend requirements are to be met in AUD.

Sales and promotions are not run in conjunction with one another, and therefore only 1 offer can be claimed at a time. Free Gifts with purchases allow for one gift per order.

Returns are not accepted on sale or promotional items, unless deemed faulty through the manufacturing process.

If a discount code is required for the sale or promotion, only one discount code is able to be used at a time at checkout, including loyalty reward vouchers. Any secondary discount codes applied will override the previous code used, and only one will be accepted.

Shipping charges may apply during sales and promotional periods, outside of our general postage fees.

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HUE BRACELET GIFT WITH PURCHASE
FREE Gift with purchase on orders over $200 AUD. ONLINE EXCLUSIVE (excludes app). Promotion valid from 10:00am AEDST - 11:59pm AEDST 30/12/25, ONLY while stocks last.

Product will appear at checkout when eligible, and must be added to cart BEFORE checking out. Cannot be used in conjunction with any other offer (inc. loyalty rewards or discount codes). Promotional items cannot be exchanged/returned unless deemed faulty. Processing times may increase due to higher volumnes of ordders.

BOXING DAY SALE
15% off* Site wide (online, in app & in-store), from 12:00am 26/12/24  - 11:59pm 27/12/24 AEDT.

*15% off excludes gift vouchers, advent calendars, baubles and bon bons, charity items, and collaboration pieces.

Items purchased within the sale cannot be returned due to change of mind. Shipping times may increase due to higher volumes of orders.

HOBART LPU'S GWP
Free Mystery Studs with all Hobart local pick ups over $50AUD. From 1:30pm AEST until 25/12/24 or until stocks last. Minimal stock available. No returns or exchanges on gifts unless deemed faulty. No 'add to cart' or discount code required - simply checkout with Collect in Store as your shipping method and out team will include your gift. Merry Christmas!

Customer Survey Voucher - Share your 'Yes' story
Minimum spend threshold of $50 must be met. Unique code is to be applied at checkout. Not to be used in conjunction with any other offer. Valid until 11:59pm AEDST 10th November. Voucher not valid on charity items, gift vouchers or collaboration pieces.

MYSTERY PRODUCTS
Unless otherwise specified in the product name, all mystery products will be random selection, and can be in any metal tone. Products will be selected during the dispatch process and will not be catered to specific customer requests. Please not that Mystery Products (including studs, bracelets, charms etc) are not able to be returned, due to the nature of heavily discounted promotions.

BRIDAL PARTY OFFER
Offer applies exclusively to the Bridal collection, online and in stores!

BUY 2 - 5% OFF CODE: BRIDALPARTY5

BUY 3 - 10% OFF CODE: BRIDALPARTY10

BUY 4 - 15% OFF CODE: BRIDALPARTY15

Loyalty Rewards

Loyalty rewards are not able to be used in conjunction with any other promotion or discount. Loyalty rewards vouchers can only be used on purchases of $50* or more (see below list for full details). You must remain active on your loyalty account every 12 months for your loyalty points to remain valid. Keep your account active by making a purchase or redeeming a reward! The rewards program is subject to change at any time. Loyalty vouchers do not apply to shipping costs.

*If your cart value is less than the voucher you wish to redeem (eg. $60 voucher, $50 purchase), the remainder of the voucher amount is automatically forfeited.

Loyalty Discounts:

- 200 points = $10 voucher

- 300 points = $15 voucher

- 500 points = $30 voucher

- 1000 points = $60 voucher

Bridal Party Offer

Offer applies exclusively to the Bridal collection, online and in stores!

BUY 2 - 5% OFF CODE: BRIDALPARTY5

BUY 3 - 10% OFF CODE: BRIDALPARTY10

BUY 4 - 15% OFF CODE: BRIDALPARTY15

Mystery items purchased are not able to be returned unless faulty due to the manufacturing process. They are heavily discounted items, therefore sales conditions apply. They are ‘mystery’ by nature of this promotion and cannot be exchanged or returned due to change of mind. Please note due to fast turnover we cannot guarantee multiple styles are available at time of purchase, there may be a chance if purchasing multiple 'mystery' items that you will receive similar or same designs.

Our gift cards and store credits have an expiry of 3 years from the date of purchase (gift cards) or from the date of issue (store credits).Gift cards and store credits can be used at any time within the valid time frame, including sales and promotional periods. Simply enter the gift card or store credit number in the discount code/gift card section at checkout.Gift cards are treated as cash, and will not be replaced if lost or stolen, and are non-refundable.

Pre-order items have an approximate shipping time of 8 weeks from the date of purchase, however all estimated dispatch times will be included in the product description.

If your order contains other pieces in addition to a pre-order item, your full order will be held and shipped together with your pre-order piece. If you are wanting other pieces sooner, we recommend placing separate orders.