Loyalty Program

Every dollar you spend*, you will be rewarded with one point! You can then save and redeem these points for a voucher to use towards future purchases! There are also other easy ways you can earn points, all of which can be found in the 'ways to earn' section of our 'Franc Collective' page - https://www.francesca.com.au/pages/rewards

*Shipping fees and GST do not accrue points

*Please note: Purchases of Gift Vouchers (physical and electronic) do not accrue loyalty points, the points are accrued upon spend of the voucher.

To join our loyalty program and start earning points you will first have to create an account with us. You can do this here.

Redeeming your points is easy! Once you have enough points to redeem, the rewards will appear in your 'Franc Rewards' icon. Click ‘redeem reward’ - this will provide you with a voucher code to be used within 6 months. Once you redeem a reward you points will automatically be deducted.

To use your voucher, you need to enter the code at checkout in the ‘gift card or discount code’ section at checkout.

Loyalty rewards are not able to be used in conjunction with any other promotion or discount. Loyalty rewards vouchers can only be used on purchases of $50* or more (see below list for full details). You must remain active on your loyalty account every 12 months for your loyalty points to remain valid. Keep your account active by making a purchase or redeeming a reward! The rewards program is subject to change at any time. Loyalty vouchers do not apply to shipping costs, and shipping fees plus GST are not accrued in Loyalty points.

Please note: Purchases of Gift Vouchers (physical and electronic) do not accrue loyalty points, the points are accrued upon spend of the voucher.

*If your cart value is less than the voucher you wish to redeem (eg. $60 voucher, $50 purchase), the remainder of the voucher amount is automatically forfeited.

Loyalty Discounts:

- 200 points = $10 voucher

- 300 points = $15 voucher

- 510 points = $30 voucher

- 1020 points = $60 voucher

- 1950 = $150 voucher

- 3000 = $200 voucher

Ways to earn terms:

Leave a Review: +10 points (one per account)

Leave a photo on a Review: +10 points (one per account)

To use your loyalty points you must ensure you have created your Francesca account. You can do this through the 'My Account' tab on the top right of your screen.

Once you have set up your account you can start redeeming your points!

If you need your password reset, contact our team here. We will send you a link to complete this!